Quality Monitor

Hotel Quality Monitoring Mystery Shopper Flight quality monitoring

Quality Monitor EU

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How does your service compare? Our Quality Monitor teams are ready to telephone, email, interact online and visit your company today.

Research Team provide mystery shopping services across all mediums of communication. Our Customer Focus Benchmark service provides direct feedback and insight about your customers journey. From your front line staff, websites and apps to your physical welcome, our expert analysis ensures your business objectives, procedures and customer care work together to provide a quality service experience.

Our fully trained mystery shoppers cover all age ranges and profiles e.g. students, young families and couples, retired couples, singles, professionals and general consumers.

We specialise in monitoring quality of service across the leisure sector including;

  • Hotels and Guest Houses
  • Restaurants
  • Bars
  • Holiday Resorts
  • Transport (plane, trains and cruises)
  • Travel agents
  • Gaming
  • Music and Sporting Events

Ensure your business is always focused on the needs of your customer by joining the Quality Monitor EU Customer Focus Benchmark.

Retail Focus Greek Shoppers

To gain a true understanding of how Quality Monitor EU can improve your business contact us.

Our Research Technicians are available across Europe, all trained to the Research Team's Quality First Research Standard and provide professional research design, data collection and analysis services.

We work with our clients to ensure the right team are selected to deliver the project's aims and objectives on time and to budget.

All analysis and reporting is completed using a rigorous and academic approach.


Research Services

  • Design
  • Delivery
  • Collection
  • Analysis
  • Reporting

Benchmarking & Quality Monitoring

  • Competitor analysis
  • Social media monitoring
  • Employees performance
  • Marketing communications
  • Service and customer satisfaction
  • Mystery shoppers via all channels of communication